Australian Order and Deliveries

Deliveries to Australian destinations are currently shipped with Australia Post using the postage service of your selection, this being either Express Post or Parcel Post. Read more about Express Post areas.

DO NOT SAFE DROP

All packages are dispatched with an approved Postage label provided by Australia Post which ensures that your package is ‘Do Not ‘Safe Drop’ if you are not available to collect your parcel.  Your order will be delivered to an Australia Post outlet for your collection. You will be advised by a card in your mailbox when and where parcels are available for collection. Read more about the Do Not safe Drop sticker from Australia Post.

T&C AUSTRALIA POST

Terms and conditions of delivery by Australia Post vary from time to time and are beyond our control. Read more about Australia Post Delivery Times.

TRACKING NUMBERS

We are only able to track Express Post packages with Tracking Numbers provided. Parcel Post is a regular service, and does not have the ‘tracking’ service ability.

DISPATCH OF ORDERS DAY BY DAY

If orders are placed and prepaid before midday (NSW) we will usually dispatch them the same day.  This applies for Monday, Tuesday, Wednesday and Thursday. All orders on these days received after 12pm will be dispatched the following business days.

All orders received midday and afterwards on Thursday are dispatched on Friday. However, it is fair to point out that if the package is sent out on Friday, you may not receive it until the following week because of the weekend. Timing of your delivery will depend on the final destination of your address and Australia Post.

All orders received from and including Friday (after 12pm), Saturday, Sunday, and including Monday are all dispatched on Monday, being the next ‘business day’. Please remember that a Public Holiday does not count as a business day.

PUBLIC HOLIDAYS

Wherever an order is received on a Public Holiday, the order will be dispatched on the next business day that Australia Post is operating.

ESTIMATED DELIVERY TIMES

Estimated delivery times: Australia Post delivery times are usually from two to four days for populated areas of QLD, NSW, VIC and SA, five days for TAS and seven for Perth and Darwin suburbs. Remote and isolated areas of Australia can, of course, be expected to take longer.

Within NSW 1-5 working days for your order to arrive. Outside NSW 2-10 working days for your order to arrive. Please also note that some rural destinations may take longer than time specified here.

POSTAGE PROTECTION

All Coffee Shape boxes are protected in an outer box.

ENSURE FULL AND COMPLETE ADDRESS

As the customer we expect that you will provide us with a full and complete delivery address. We will not take any responsibility if a parcel is dispatched using an incorrect address supplied by you.

All Coffee Shape boxes are protected in an outer box.

MISSING PARCELS – PROCESS FOR COMMUNICATION

If you do not receive your parcel/s, or one or more are missing within these estimated times please wait an extra day or two before contacting us. Initially notify us by email at contactus@slimminggreencoffee.com (please include a copy of your receipt) Include a first preference email and a telephone number where we can contact you. We will advise you of our progress tracking the missing articles. We will typically ask you to wait 5 to 10 days prior to consider replacing your order (this is to allow for Australia Post to find your articles).

We will ask you to complete a form for our internal auditing as well as include a copy of a utility bill to verify your address to correspond to your Coffee Shape order.

REPLACEMENT ITEMS

Replacement items will be dispatched at our discretion after we have made reasonable tracking attempts. We do not guarantee that that replaced item will be dispatched. Each matter will be assessed on a case by case basis.

We will not take responsibility if you do not receive your order, for the grounds on incorrect mailing address details on the order.

P.O. Box versus Street Address
In the event you do not have a PayPal account you will find that they system will not allow you to only use a P.O. Box to process your order. You will be able to process an order even if you are not a PayPal account holder.

In the event that you wish to have your package sent to a P.O.Box, we request that you proceed with your PayPal order, even if you do not have a PayPal account, and insert a street address. After you have completed processing your order and you have a receipt number, please send Coffee Shape an email requesting us to do a manual adjustment to your address for the order. Please send your manual address adjustment email to belinda@slimminggreencoffee.com. Be sure to include:

Your full name for the order
Your street address for the order
Your preferred P.O.Box for the order
Your receipt Number

ORDER CANCELLATIONS

All orders are dealt with immediately. If you believe you have made an incorrect purchase, you may be able to cancel your order within 1 (one) hour of placing your order. Outside of this time your order will have entered into the ‘handling and dispatch system’ and we will not be able to acknowledge a cancellation for you.

If you would like to cancel your order within 1 (one) of placing your order, please send an urgent email to contactus@slimminggreencoffee.com with a subject title ORDER CANCELLATION URGENT. Please add your receipt to aid in this process.

ARE MY DETAILS SECURE?
Yes! All the information we ask for when you place your order is essential for us to process your order and provide you with a follow up email. We use the latest SSL encryption (128 bit) technology to ensure all your details are kept secure. We do not sell, rent or otherwise pass on any of your details to other parties.

SAMPLE SACHETS
Coffee Shape Slimming Green Coffee is listed on the Therapeutic Goods Register of Australia. Unfortunately, with this in mind we are bound by the code which states that ‘samples ar not offered’. Full consent of the precautions associated with health conditions to use Coffee Shape are required by the customer before proceeding with a purchase, either online or using the call centre. We do not sell sample sachets.

Did you want a sample sachet to Taste Coffee Shape before you buy?
Coffee Shape Slimming Green Coffee is made of two types of Coffee beans. Green Coffee and Roasted Coffee. Green Coffee is what holds the unique weight loss property, chlorogenic acid. It is unique in its flavour – it could be viewed as strong for some people, but it’s the component of coffee which drives the results. This is why roasted coffee beans are added to the blend in order to enhance the flavour of Coffee Shape. You can always add sugar and/or milk to Coffee Shape to enhance your drinking enjoyment.

Did you want a sample sachet to see if you have any results from Coffee Shape before you buy?
Even if we were able to send you one or two sachets you would not be able to see any results in this short time frame. All individuals are different, and you would need to consume 14 sachets on consecutive days, together with a healthy diet, regular exercise and up to 3 litres of water every day, before you would be able to see any results.

The precautions are:

Individuals with any one or more of the following conditions should not consume Coffee Shape Slimming Green Coffee. Individuals with Cardiac problems, High Blood Pressure, Diabetes; a pregnant woman; a lactating mother; a child of 16 years of age or under.

New Zealand Order and Deliveries

New Zealand orders are processed within 2 business days of receiving the order. Orders are sent using Australia Post International Registered Post. Orders will arrive usually in 3 working days.

Overseas Orders – Shipping Services and Charges

www.slimminggreencoffee.com services All countries globally except the European Union and Asia.

All international orders should be made using one of the ‘Rest of the World’ page within the corporate website. Costs will vary from destination to destination and shipping service selected.

You will be billed in Australian Dollars including any currency exchange charges (for orders going through our Australian site).